Second National Customer Satisfaction Survey

In 2015, the Scottish Government commissioned Pye Tait Consulting to undertake the second national customer satisfaction survey to support the building standards system in Scotland. The survey was hosted online and achieved over 1,800 responses from individuals and organisations, including individual applicants (such as home owners) and their agents such as architects and surveyors. In total, 40 reports were produced, including one national report, seven consortium reports and 32 local authority reports.

The results contribute to performance measurement and continuous improvement of the local authority building standards service in line with the current national performance framework.

Report on National Customer Satisfaction Survey

Devolved Government

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